About Heather Noonan

Heather Noonan, a Senior Project Manager of a Data Breach Response Team, has been gracious enough to help write our “How To” series. She brings an unprecedented amount of knowledge when it comes to healthcare data breach response as she has managed hundreds – from small 10 person breaches to over 300,000 person breaches – going on 5 years.

Author Archive | Heather Noonan

Things you should know before going live with a Complete Data Breach Response Strategy

This “Data Breach Response – How To” article is part of our larger series by Heather Noonan.  So you find yourself in the debacle of a data breach? Where in the world do you begin? Your management team is sending you emails left and right, meetings have started to run amok, and you haven’t had […]

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How to work with multiple language populations after a healthcare data breach?

This “Data Breach Response – How To” article is part of our larger series by Heather Noonan. Working with multiple languages after a data breach can be fairly simple if you remember a couple important things and remember that you may run into some obstacles along the way. Think of it as an adventure and […]

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How to Inform Internal Teams of a Data Breach?

This “Data Breach Response – How To” article is part of our larger series by Heather Noonan.  This post is also available on the ID Experts Data Breach Blog. What is the best way to tell your internal teams that your company has had a data breach? A data breach isn’t unlike any other public […]

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Why does a victim of a data breach benefit from having a Recovery Solution?

This “Data Breach Response – How To” article is part of our larger series by Heather Noonan.  This post is also available on the ID Experts Data Breach Blog. Someone once explained recovery solutions with  the analogy of repairing your car. Yes, you could probably put in your own engine or reattach your own bumper, […]

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How to care for minors and decedents in a healthcare data breach

This “Data Breach Response – How To” article is part of our larger series by Heather Noonan. If you find that your healthcare data breach population includes minors or decedents, it is highly encouraged that you provide additional care for them. You already have a HIPAA privacy breach of personal identifiable information and now you […]

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How to communicate complex situations without creating fear or confusion after a data breach?

This “Data Breach Response – How To” article is part of our larger series by Heather Noonan. I realized while writing our “How to” section that people often prefer bullet points or numbered lists. They want high level basics. Just give me the main notes, not all the details. I realize I am the same […]

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How to segment groups within a diverse population of a healthcare data breach?

This “Data Breach Response – How To” article is part of our larger series by Heather Noonan. One of the critical questions with a healthcare data breach is the question of who was affected. Were their minors, elderly, HIV or cancer patients, pregnant mothers, high profile clients, employees; the list can go on and on […]

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How to address the fears of your patients after a healthcare data breach?

This “Data Breach Response – How To” article is part of our larger series by Heather Noonan.  So you want to tell your patients not to panic, everything will be fine, but how do you say that when you need to tell them that your hospital medical records system was hacked by an international hacking […]

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How to Write a Data Breach Notification Letter

This “Data Breach Response – How To” article is part of our larger series by Heather Noonan.  When I first learned how to write a data breach notification letter, I was told to write it at a sixth grade level. To me, this didn’t make any sense. I went to college and I’ve been in […]

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